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Top 8 challenges for IT leaders in 2021

At the beginning of 2021, CIO.co.uk outlined what they believed would be this year’s top eight challenges for IT leaders:

  1. Facilitating the future of work
  2. Securing the hybrid enterprise
  3. Flipping the 80/20 IT landscape
  4.  Skilling up for accelerated digital roadmaps
  5. Scrutinising IT budgets
  6. Maintaining 24/7 uptime
  7. Battling burnout
  8. Blending safety and innovation

Well, okay, I get all these. But is this as good as it gets? Couldn’t we aim a bit higher?

For example, we shouldn’t be ‘facilitating the future of work,’ we should be driving it! As for 24/7 uptime, surely we’ve all got that in place already? Particularly now, when technology has enabled businesses to carry on despite the pandemic?

I think we can easily come up with a more inspirational and impactful list—especially when we’re looking for talking points to bring to the CEO.

In this accelerated moment, CEO attentions are more than usually divided. But part of your job as a CIO is to make a case to the CEO for how technology makes a difference to competitive advantage. Technology can and should be the key to more rapid growth, to outstripping the competition, and to becoming more profitable.

And yet the above list would have us focus on infrastructure. If we were in a car, it’s as if the next five sets of traffic lights have all turned green, and yet we’re driving along in second gear: admiring the scenery when we should be hitting the gas.

So, what do I think we should be doing now? We need to focus on getting the CEO excited about their IT. And we need to demonstrate, as CIOs, that we’re commercially astute businesspeople and not propeller heads. We need to show that we’re thinking about how to help the company grow faster and make more money.

So, what about this list instead:

1.      Omnichannel everywhere. Everyone engages with the business however they wish, whether they’re suppliers, customers, or employees.

2.      Bring the customers closer. Digitisation of everything—now!

3.      Integrate and automate to speed up the business; RPA, APIs and Middleware to deliver a connected business.

4.      Real BI/MI to make delivering data the lifeblood of the business and enable fantastic decision-making.

5.      Give the business what it wants. Departments should want to come to you first.

6.      Support innovation. Create sandboxes where employees can safely innovate.

7.      Programmes and projects delivered on time, within budget, and to specification. Always.

8.      Right person in the right seat on the right bus. Wrong people off the bus.

Consider this list less about challenges than priorities. After all, if there is anything that past eighteen months has taught us, it’s that challenges have a way of finding you whether you plan for them or not.

The power of technology: online service delivery

We’ve seen so many changes in online service delivery. What does it all mean to a mid-market business? Our IT and technology experts discuss the pressing topics in online service delivery, such as the big shift to ecommerce, adding value post-purchase, better integration with vendors to save time and money, and meeting the needs of demanding corporate clients.

Also, visit our Technology Roadmap for Growth Knowledge Centre, which includes more on this topic.

 

Freeman Clarke is the UK’s largest and most experienced team of fractional IT leaders. We work exclusively with ambitious organisations, helping our clients use IT to beat the competition. Contact us and we’ll be in touch for an informal conversation.

Online Service Delivery: Don’t forget job satisfaction

Your systems strategy should focus on what the clients want. But staff must be a consideration as well. Our IT and technology experts discuss how systems strategy can be a crucial factory in the attraction and retention of staff.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the UK’s largest and most experienced team of part-time (we call it ‘fractional’) IT leaders. We work exclusively with ambitious organisations and we frequently help our clients use IT to beat their competition. Contact Us and we’ll be in touch for an informal conversation.

Online Service Delivery: What it really comes down to…

What’s the real point of Online Service Delivery? Delivering value, not just the lowest price. Our IT and technology experts get to the bottom of it.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the UK’s largest and most experienced team of part-time (we call it ‘fractional’) IT leaders. We work exclusively with ambitious organisations and we frequently help our clients use IT to beat their competition. Contact Us and we’ll be in touch for an informal conversation.

Online Service Delivery: Adding after sale value

New tools have made it much easier and cheaper to deliver information, offers, and new services to customers after they buy. Our IT and technology experts discuss new ways to add value after the purchase is done.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the UK’s largest and most experienced team of part-time (we call it ‘fractional’) IT leaders. We work exclusively with ambitious organisations and we frequently help our clients use IT to beat their competition. Contact Us and we’ll be in touch for an informal conversation.

Online service delivery: E-commerce in the mid-market

We’ve seen a huge increase in Freeman Clarke B2B clients moving into the ecommerce space. Whilst many mid-market businesses have resisted the shift, it’s been a boon for our clients. Our IT and technology experts provide their thoughts on this ecommerce in the mid-market.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the UK’s largest and most experienced team of part-time (we call it ‘fractional’) IT leaders. We work exclusively with ambitious organisations and we frequently help our clients use IT to beat their competition. Contact Us and we’ll be in touch for an informal conversation.

Using IT and Technology to Grow Agile Businesses

How do IT and technology drive business growth?

CEO Graeme Freeman and CIO/CTO David Birnbaum discuss how designing flexible back-end systems allows mid-market businesses to stay nimble and adaptable—in good times and bad.

Watch the full version here!

Get in touch if you have any questions or to discuss how we can help your mid-market company.

And visit our Digital Transformation Knowledge Center, which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time (we call it “fractional”) CIOs and CTOs. We work exclusively with ambitious organizations and we frequently help our clients use IT to beat their competition. Contact Us and we’ll be in touch for an informal conversation.

Create New Services with IT and Technology

How do IT and technology drive business growth?

CEO Graeme Freeman and CIO/CTO Ben Cabrera discuss how back-end integration helped a client to create new services and generate more revenue.

Watch the full version here!

Get in touch if you have any questions or to discuss how we can help your mid-market company.

And visit our Digital Transformation Knowledge Center, which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time (we call it “fractional”) CIOs and CTOs. We work exclusively with ambitious organizations and we frequently help our clients use IT to beat their competition. Contact Us and we’ll be in touch for an informal conversation.

The Power of Technology: Driving Business Growth

How do IT and technology drive business growth?

We’re continuing our Hot Topic series with another brief, informative discussion for mid-market chief executives. Here we discuss how technology can drive business growth by:

 

Get in touch if you have any questions or to discuss how we can help your mid-market company.

And visit our Digital Transformation Knowledge Center, which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time (we call it “fractional”) CIOs and CTOs. We work exclusively with ambitious organizations and we frequently help our clients use IT to beat their competition. Contact Us and we’ll be in touch for an informal conversation.

Meet our technology experts

“Between us all, we’ve been there, we’ve seen it, we’ve done it.” Our IT leaders explain their extensive digital and business technology experience.

We’re a team of 85+ Board-level technology leaders (CIOs, CTOs, CISOs and IT Directors) who collaborate and knowledge share every day so that we can deliver the very best for our clients. We work across all industries including; retail, manufacturing, logistics, pharma, facilities management, professional services, construction, engineering, private equity to name a few. Its safe to say we’ve got you covered!

Visit our Knowledge centers, which include expert documents that will help your business improve and grow.

Freeman Clarke is the UK’s largest and most experienced team of fractional IT leaders. We work exclusively with ambitious organisations, helping our clients use IT to beat the competition.  Contact Us and we’ll be in touch for an informal conversation.

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Graeme Freeman
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Subscribe to our Business Insights

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Thank you.

You’ll now receive regular expert business insights.

Call us on 0203 020 1864 with any questions.

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