The legal sector is a people and knowledge business where productivity and value delivered to the client are paramount.
Key areas are effective communication, reducing paper-handling with digital systems, streamlining processes, and improving compliance and reducing risk.
Time recording and Practice Management Systems need to integrate seamlessly with CRM, Case Management and Document Management systems. Data must be effectively captured and managed throughout its lifecycle from live cases, through archiving, and ultimate deletion. Laptops, phones, tablet, intranets, client portals and video conferencing all need to work well and allow full access both in the office and remotely.
Increasingly, Artificial Intelligence (AI) based tools are important enablers to increase capacity and to speed up the delivery of client matters, but they need careful application and management by competent legal and technology experts.
In the modern legal market, effective use of IT, systems and digital is crucial to financial performance, good client service, and attracting and retaining great talent.
