Viewing archives for Digital Transformation

Top 8 challenges for IT leaders in 2021

At the beginning of 2021, CIO.co.uk outlined what they believed would be this year’s top eight challenges for IT leaders:

  1. Facilitating the future of work
  2. Securing the hybrid enterprise
  3. Flipping the 80/20 IT landscape
  4.  Skilling up for accelerated digital roadmaps
  5. Scrutinising IT budgets
  6. Maintaining 24/7 uptime
  7. Battling burnout
  8. Blending safety and innovation

Well, okay, I get all these. But is this as good as it gets? Couldn’t we aim a bit higher?

For example, we shouldn’t be ‘facilitating the future of work,’ we should be driving it! As for 24/7 uptime, surely we’ve all got that in place already? Particularly now, when technology has enabled businesses to carry on despite the pandemic?

I think we can easily come up with a more inspirational and impactful list—especially when we’re looking for talking points to bring to the CEO.

In this accelerated moment, CEO attentions are more than usually divided. But part of your job as a CIO is to make a case to the CEO for how technology makes a difference to competitive advantage. Technology can and should be the key to more rapid growth, to outstripping the competition, and to becoming more profitable.

And yet the above list would have us focus on infrastructure. If we were in a car, it’s as if the next five sets of traffic lights have all turned green, and yet we’re driving along in second gear: admiring the scenery when we should be hitting the gas.

So, what do I think we should be doing now? We need to focus on getting the CEO excited about their IT. And we need to demonstrate, as CIOs, that we’re commercially astute businesspeople and not propeller heads. We need to show that we’re thinking about how to help the company grow faster and make more money.

So, what about this list instead:

1.      Omnichannel everywhere. Everyone engages with the business however they wish, whether they’re suppliers, customers, or employees.

2.      Bring the customers closer. Digitisation of everything—now!

3.      Integrate and automate to speed up the business; RPA, APIs and Middleware to deliver a connected business.

4.      Real BI/MI to make delivering data the lifeblood of the business and enable fantastic decision-making.

5.      Give the business what it wants. Departments should want to come to you first.

6.      Support innovation. Create sandboxes where employees can safely innovate.

7.      Programmes and projects delivered on time, within budget, and to specification. Always.

8.      Right person in the right seat on the right bus. Wrong people off the bus.

Consider this list less about challenges than priorities. After all, if there is anything that past eighteen months has taught us, it’s that challenges have a way of finding you whether you plan for them or not.

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

Are you on your “A”​ game? Keeping yourself up to date has never been more vital…

FACT: The CIO/CTO position is the only Board position where the necessary knowledge and skills need constant updating. Just like Moore’s Law has seen the exponential increase in computing power, so has the IT expert’s need to stay abreast of technology. It can be a nightmare. CEOs want their teams to be on their ‘A’ Game, and for us that means constantly updating our knowledge and our ability to handle new tech.

And the stakes are high. IT increasingly underpins all strategic business objectives—no department can deliver them without IT. It’s our team that increasingly underwrites the strategic objectives and enables the CEO to deliver them and to provide shareholder value. So we absolutely must understand the latest technology and being able to discuss options, ideas, and principles with department heads.

We don’t have to know everything. I’m not talking about in-depth ‘build-a-layered-network’ type of knowledge. I mean having enough technical knowledge to be able to innovate, to make informed strategic decisions, to keep the business ahead of the competition, and to know what the technicians are talking about.

This means that a fundamental part of knowledge acquisition is deciding what to learn, how to learn and when to learn. So, how do you choose?

We use a simple diagram:

No alt text provided for this image

The idea then is to figure out where each bit of technology falls on the continuum. Here is what I suggest:

1. Think about your current situation and the needs. You might even make a list:

·      What do you need?

·      What does the company need?

·      What does your team need?

2. Once you have the needs in front of you, prioritise:

Where is the most urgent need for knowledge? Concentrate on that area, but don’t ignore the others—make sure they have an appropriate place in the order.

3. Work out how best to gain this knowledge. There are a number of ways to learn:

·      The traditional route. Websites, books, magazine articles, etc. Many CIOs we know set up Google Alerts on topics they want to stay on top of. This method is useful for finding new knowledge or innovative ideas.

·      The on-the-go route. Podcasts, TED sessions, audiobooks and the like—sources that you can learn from when you’re driving or exercising. This method works well for topic assessment or getting under the skin of a specific technology.

·      The planned attendance route. These are occasions when you’ve signed up to a training session, a conference, or a webinar, because the topic is interesting and useful, but it’s not an immediate priority. It’s also useful for ‘large topic’ learning.

·      Just-in-time. This is when you’re just a few pages ahead of those you’re working with. This sort of knowledge can be gained from peers, colleagues, or even the technical teams. You just need to know how to ask the right questions. This is not a substitute for the other routes; it has to be ‘as-well-as,’ not ‘instead-of.’

·      ‘Find an expert who knows.’ Look within your network for someone with an in-depth knowledge of the subject. Buy them a coffee or lunch and find out the salient points. Also: ask the expert how he or she acquires their knowledge; they may know a website or seminar you haven’t heard of.

Remember that for the most part this is not about monolithic knowledge. It’s about distinguishing which pieces of knowledge will be useful to you and the business. Prince2, for example, is all very well. But if you try and implement the whole thing you lose credibility. Instead, implement a few useful parts as the basis of sensible project management. The key to knowledge acquisition is knowing which bits to leave on the cutting room floor.

CIOs and CTOs have a complex job, and their knowledge base reflects that. It’s not just the functional IT knowledge they need to keep improving, there’s all the IT leadership knowledge as well. Not to mention the business and commercial skills, like forecasting and budgets. Whilst these other areas of knowledge don’t change at half the speed functional IT does, they do move on. So you need to constantly review the diagram above, adjusting your learning objectives accordingly.

A successful CIO or CTO will be the one who invests time and energy in judiciously updating their knowledge and skills. If it’s not yet a priority for you, it damn well should be! The fundamental point is don’t let it become something that you look back on and realise you should have done more of. Regret can be a painful thing to have in a career.

 

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

The power of technology: online service delivery

We’ve seen so many changes in online service delivery. What does it all mean to a mid-market business? Our IT and technology experts discuss the pressing topics in online service delivery, such as the big shift to ecommerce, adding value post-purchase, better integration with vendors to save time and money, and meeting the needs of demanding corporate clients.

Also, visit our Technology Roadmap for Growth Knowledge Centre, which includes more on this topic.

 

Freeman Clarke is the UK’s largest and most experienced team of fractional IT leaders. We work exclusively with ambitious organisations, helping our clients use IT to beat the competition. Contact us and we’ll be in touch for an informal conversation.

Online Service Delivery: Don’t forget job satisfaction

Your systems strategy should focus on what the clients want. But staff must be a consideration as well. Our IT and technology experts discuss how systems strategy can be a crucial factory in the attraction and retention of staff.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

Online Service Delivery: What it really comes down to…

What’s the real point of Online Service Delivery? Delivering value, not just the lowest price. Our IT and technology experts get to the bottom of it.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

Online Service Delivery: Adding after sale value

New tools have made it much easier and cheaper to deliver information, offers, and new services to customers after they buy. Our IT and technology experts discuss new ways to add value after the purchase is done.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

Online service delivery: E-commerce in the mid-market

We’ve seen a huge increase in Freeman Clarke B2B clients moving into the ecommerce space. Whilst many mid-market businesses have resisted the shift, it’s been a boon for our clients. Our IT and technology experts provide their thoughts on this ecommerce in the mid-market.

[Watch the full Online Service Delivery video here]


Online service delivery series:

Part 1: Ecommerce in the mid-market: The new normal

Part 2: Adding after sale value

Part 3: What it really comes down to…

Part 4: Don’t forget job satisfaction


 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

Why are the first 3 months with a client so important?

The first three months are a crucial time when a mid-market business hires a CIO or CTO. Find out why it can make a difference — when it’s done right.

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

Making a roadmap for growth

We all want to see our businesses grow, but without a technology roadmap for growth it can create a lot of headaches for a mid-market business. Our experts discuss the value of a roadmap for growth and why you should start one.

Watch the full video here!

 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the largest and most experienced team of part-time, or fractional, IT leaders. We work exclusively with organizations looking to use IT to grow their business. To find out more about how we could add value to your business, get in touch.

Vision + CTO = efficiency and growth

The right CTO will help a business leader turn their vision into a reality. Find out how our expert CTOs can make a difference to your mid-market business.

Watch the full video here!

 

Visit our Digital Transformation Knowledge Centre which includes all content related to this topic.

Freeman Clarke is the UK’s largest and most experienced team of fractional IT leaders. We work exclusively with ambitious organisations, helping our clients use IT to beat the competition. Contact us and we’ll be in touch for an informal conversation.

Subscribe to our Business Insights

Plain English board-level briefings focused on technology strategies to deliver competitive advantage and business success.

* Please enter an email address
newnewsletterrecipient

You can unsubscribe at any time.

Thank you.

You’ll now receive regular expert business insights.

Call us on 0203 020 1864 with any questions.

Graeme Freeman
Co-Founder and Director

Subscribe to our Business Insights

Plain English board-level briefings focused on technology strategies to deliver competitive advantage and business success.

* Please enter an email address
newnewsletterrecipient

You can unsubscribe at any time.

Thank you.

You’ll now receive regular expert business insights.

Call us on 0203 020 1864 with any questions.

Popular content for CEOs

Latest briefings written by IT experts
I would like to receive:

Popular content for CEOs

Latest briefings written by IT experts
I would like to receive: