Ambitious not-for-profits are always looking to optimize their effectiveness, to maximize their fundraising, streamline their operations and to ensure proper focus on risk management, cyber security, compliance and good governance.
IT, systems and digital are key to success. Many charities engage in complex service provision, they have demanding process and back-office challenges, complex contributor or donor databases and, often, large numbers of staff. They may have multiple sites and diverse activities including retail, hospitality, teaching and care provision.
Increasingly, charities need to engage and provide services digitally. Contributors, members, customers, trustees and Boards expect best practice and thought-leadership but, particularly in this sector, an experienced IT leader needs to find a sensible balance and to ensure charitable funds are used wisely and risks are properly managed.