top score for customer satisfaction & “World Class” NPS. What’s NPS?
top score for customer satisfaction & “World Class” NPS. What’s NPS?
"World class" client relationships
Net Promoter Score (NPS) is a widely used measure of a firm’s customer relationships. NPS scores vary across different industries, but a positive NPS is generally deemed good, an NPS of +50 is generally deemed excellent, and anything over +70 is exceptional.
For more information see wikipedia.
Connecting your systems and digital strategy to your business objectives.
Online and digital are at the heart of most new opportunities, and custom software is often key.
Enable your IT team and suppliers to help drive efficiency, service, and innovation.
PE houses are driven by valuations, and IT and tech are now at the heart of business value.
Get on top of cyberthreats, security risks, regulatory issues, and compliance problems.
Efficient and scalable systems and processes allow business to grow and flourish.
Cyber Security and Compliance, ERP and Integration Issues, Technology Roadmap for Growth, Chief Technology Officers CTOs, Robotic Process Automation RPA, Digital Transformation
Here’s a selection of our most popular content on the issues and challenges facing mid-market businesses and CEOs, including plain-English briefings, informative videos, and testimonials from key clients.
Many CEOs and leadership teams encounter frustrations with their IT and business systems. The Fast Tech Audit helps you identify...
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Digital Transformation may just mean simple IT done well. Or it may mean genuine technology innovation, something that is breaking...
Read moreIt is easy to assume that a Chief Information Officer (CIO) is the same thing as a Chief Technology Officer...
Read moreIn our Private Equity Series, Adam Shapiro of Yahoo! Finance leads a discussion with experts — in Tech, Finance, Legal,...
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Companies in the Financial Services industry who get tech right will see great opportunities in 2021 and beyond. Those who...
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Enhanced the IT team’s inbound and outbound communications, developed baselines for numerous business processes and vetted cybersecurity controls. Read more
Private Equity (PE) ownership of mid-market companies is increasing. Of course, PE firms are driven by valuations, and these days...
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For Hydrock, Freeman Clarke made IT a strategic enabler, aligned with its business strategy. Hydrock's systems now provide much greater support for staff, reducing wasted time, costs, and problems. Read more
Plain English board-level briefings focused on technology strategies to deliver competitive advantage and business success.
You can unsubscribe at any time.
Call us on 0203 020 1864 with any questions.
Graeme Freeman
Co-Founder and Director
Plain English board-level briefings focused on technology strategies to deliver competitive advantage and business success.
You can unsubscribe at any time.
Call us on 0203 020 1864 with any questions.
